Turn off the “save power” mode for USB portsįix 1. Install/uninstall the latest Windows update. No matter what caused your fingerprint reader not to work/give the “This option is currently unavailable” error, you shall follow the steps below to fix the issue on your own. How to fix Windows fingerprint not working? 
Software conflicts: Your fingerprint reader software or other software are causing the Windows fingerprint not working issue. Corrupted system files: It’s possible that some system files get corrupted, thus preventing you from using the fingerprint reader. Incorrect Settings: Your Windows Hello may not be configured in the right way. Chipset firmware: If you recently reinstalled Windows from Microsoft be sure to update your chipset firmware for your computer. Corrupted device drivers: Your Fingerprint reader will not work if the related drivers are corrupted, outdated or incompatible. Hardware issues: Check your fingerprint reader carefully for possible hardware issues, such as scratches on the sensor, or grease or dust on the scanner. Why does Windows fingerprint stop working? However, you may find that the Windows Fingerprint not working with the warning “ This option is currently unavailable“. 
On Windows, you’ll now be able to use your face, fingerprint, palm, or any other Windows Hello-supported authentication method to unlock your device.
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